Frequently Asked Questions

What is your shipping policy?

At this stage we are only shipping domestically within Australia and will look to expand to international deliveries in Northern Hemisphere Spring of 2021.

If you’re on Sydney’s Northern Beaches, you are welcome to collect your order from our Head Office at Warriewood from our “Grab & Go” zone.

DOMESTIC

For local deliveries in Sydney, The Blue Mountains, Newcastle and Wollongong we use Go Logistics. For interstate deliveries we use DHL Express. When you place your order, you will need to provide an address that we can either deliver to you personally or leave unattended. Any returns will have a re-delivery fee equivalent to the courier it originally shipped with.

INTERNATIONAL

We will be shipping internationally from Northern Hemisphere Spring 2021.

Should you have any questions about specific dates, please contact us.

Any other questions?

We are only as good as our last order so if you have any feedback, comments or enquires please drop us a line:

tracym@ecotopiaemporia.com — or call us on 02 9999 0351